Return/Exchange Policy Summary

Return & Exchange Policy

  • Eligibility: Request must be raised within 7 days of delivery. Items must be unused with original tags/packaging intact.

  • Defects/Wrong Item: Must be reported within 20 hours of delivery with preferably an unboxing video. 

  • Exclusions: Return on accessories, gifts, gift cards, custom orders, or items with seal tag removed isn't possible. 

  • Process:

    1. Request return/exchange by clicking here.

    2. Reverse pickup arranged within 2-3 business days.

    3. Exchange pushed into production process asap & dispatched the moment it's ready. 

    4. Refunds processed post quality check at our location (8-15 business days).

  • Refund Types:

    • Devoted Money (Store Credits): Free, instant post pickup from customer. 

    • Bank/UPI/Card etc Refund: 5% restocking fee, 8-15 days.

  • Important:

    • Please keep seal tag intact for return/exchange.

    • Optional: Recording a video/photo while handing return to courier. 

    • 1 return/exchange per order only.

    • Failed QC = product repolished & sent back to the customer as a used product is of no use to us. L

    • Refunds shall be issued as store credits if tags missing, incorrect bank details, or if bank details aren't shared within 20 days post our team requesting the same. 

    • Custom product are non-returnable. 

    • Pickup attempt max 2 times; after that, customer shall be requested to ship the product themselves. 


For further details view our terms & conditions here.