Executive Briefcase

• Exchange/return requests must be raised within 7 days of delivery.
• Products must be unused, with original tags, packaging, and seal intact.
• If you receive a defective or incorrect item, please report it within 24 hours of delivery.
• Exchanges & refunds are free.
• Refunds are processed only via Devoted Credits (lifetime validity).

Note:
• Only one exchange/return per order (either).
• Accessories, gifts, promotional items, gift cards, and custom orders are not eligible for either.
• Returned products undergo a quality check before approval, Devoted owns the right to reject return/exchange that fail the QC.
• Custom orders can't be returned/refunded.

How it works:

1. Submit a return/exchange request via our portal.

2. Our team will contact you regarding the same, sharing the relevant details.

3. Exchanges are pushed into the handcrafting process asap, for returns products reach our address, we do a quick QC & the refund is processed accordingly.
   

Note: Returns showing signs of use, missing tags, or damage may be rejected. If QC fails, the item will be shipped back to the customer.

This is our international return/exchange policy, for Indian click here.For further details view our terms & conditions here.

Caring for Your Leather – The Devoted Way
At Devoted, we craft leather products built to last decades. Like all long-lasting items, a little regular care keeps them looking their best.

i. How do I keep my leather shiny for years?
Use a leather balsam applied with a dry cloth to restore shine. If unavailable, an alcohol-free skin cream works as a backup.

ii. What should I avoid?

• Keep leather away from oil- or alcohol-based products like perfumes, sanitizers, cosmetics, and disinfectants—they can damage the finish and color.

• Don’t let water sit—wipe off immediately with a soft, dry cloth.

iii. What if my jacket feels tight?
Leather molds to your body over time. If it’s slightly snug, wear it in. If too tight, consider exchanging it for a better fit.

iv. Can I fold my leather jacket?
For short durations, yes (like travel). Avoid long-term folding. When folding, follow seams and minimize creases.

v. Can I iron my leather?
No. Instead:

1. Wear it—leather naturally smooths with time.

2. Hang it on a proper hanger (never folded like a t-shirt).

vi. Can I use a dryer or washing machine?
Absolutely not. These can shrink, crack, and dry out the leather.

vii. What if I see mold or mildew?
Wear gloves and a mask. Clean affected areas with a damp cloth and vinegar solution. Let it air dry. Store leather in a cool, dry place with air circulation—never in plastic.

viii. What if the leather feels stiff?
Wear it often. To restore suppleness, apply leather conditioner yearly, or more frequently if exposed to sun or rain.

ix. How do I remove a smoke smell?
Mix equal parts water and vinegar. Wipe with a damp sponge. Let dry, then condition with leather balsam or an alcohol-free cream.